Documentation Resources for MSPs & IT Teams

Security-as-a-Service ranks as one of the top new revenue opportunity for MSPs. Your clients are facing complex hybrid environments, an increasing number of cyber attacks along with growing compliance requirements. These trends have created a huge opportunity for MSPs, but pursuing a robust Security-as-a-Service business is not without its pitfalls. Join Travis Brittain, IT Glue Sales Engineer, for an in-depth session on building a successful security practice.

Security is a top priority in today’s age of ransomware and ever-increasing cyberthreats. When incorporating software tools, you need to make sure they are set up the right way with all the necessary security controls. In this session, we’ll cover the steps that help you secure your documentation and passwords. Join us as we guide you through the steps you need to take to ensure business continuity by protecting your sensitive data and passwords.

Join us for an interactive session on The Future of the IT Helpdesk! You’ll learn how to shift from a reactive style of help desk to a proactive approach, how automation is supporting the scaling of IT functions and how to manage service personalisation.

MSPs rarely think of themselves as data companies even though they play a crucial role in helping clients store, secure and retrieve data as needed. MSPs can position themselves for the next leg of growth by helping clients manage and leverage their data. To accomplish this, they simply need to follow the same procedures they apply for managing their own data to manage that of their clients. Join Gradient CEO Colin Knox and IT Glue GM and CTO Nadir Merchant for a webinar where they will discuss how to keep your clients' IT environments clean and tidy.

Join us for an insightful session with Tim Foley, VP, Global Professional Services at Kaseya, on how your MSP can develop new profitable services that improve your clients’ security etiquette.

Learn how best-in-class businesses adjust their processes and stack to incorporate next-gen automation, integrations and strategies that completely transform their operations from the break-fix drudgery into delivering unbeatable, profitable service. Join IT Glue Sales Engineer Travis Brittain for this webinar as he reveals why and how MSPs should switch to the new way of doing things and position themselves as a strategic IT partner.  

In this session, we’ll cover the steps that help you secure your documentation and passwords. Join Wendy Har, IT Glue Director of Product Marketing, and Travis Brittain, IT Glue Sales Engineer, as they guide you through the steps you need to take to ensure business continuity by protecting your sensitive data and passwords.

Correct documentation practices can ensure the success of your business. It enhances how employees communicate at work by helping put information into a manageable framework that everybody can access easily. Want to know the best documentation practices? Join Travis Brittain, Sales Engineer, IT Glue, for a webinar on September 28th at 9 AM PST / 12 PM EST, where he'll present the must-have features for your documentation system.

Sometimes it takes a crisis to get people thinking about business continuity. There’s no such thing as an MSP that’s too big to fail, so you better avoid failing in the first place. To do this, you need to understand the critical points of failure and address them proactively. Business continuity planning involves thinking ahead to possible scenarios that may hurt your business and creating action plans to help you mitigate challenges before or as they arise. This webinar will undergo the five different scenarios you need to consider and plan for to avoid the collapse of your MSP!