Part 2 - Developing an Effective Master Services Agreement and SOW for Technology Services During this business improvement session, Erick Simpson explores the importance, purpose and strategy behind a properly designed Master Services Agreement and Statements of Work for each of the services you market, sell and deliver.
Learn how you can easily track and document your digital assets in a systematic manner by watching this on-demand webinar.
Watch our first ever SuperGlue Event! Nadir Merchant kicks us off with a State of the Nation and shares industry insights on how the IT industry has evolved, where it is headed, opportunities and challenges faced by IT professionals, and a look ahead of what the future of IT documentation looks like. This is followed by our quarterly Product Update during which we share our product roadmap and exciting new features such as Offline Password Access and 1-Click AD Password Rotation. Lastly, we take you on a deep-dive into the Top 10 IT Glue Features you need to start using!
Despite the flexibility remote work affords, many MSPs struggle to onboard new remote staff members, evaluate team and individual performances and adhere to best practices. Watch our on-demand webinar MSP Culture Matters: Is Your Staff Thriving or Struggling With Remote Working? to efficiently manage your remote working environment.
Join us for a documentation mastery demo, see how our industry-leading documentation software is helping MSPs save time while increasing innovation and productivity.
When it comes to your service desk, old isn't gold. Modernizing your service desk to stay competitive can help your MSP achieve better ticket turnaround times, happier service desk agents, and ultimately, happier customers and higher profits.
Tune into this session to watch MSP thought-leader, Erick Simpson and IT Glue Sales Engineer, Sean McKinley discuss strategy and tools to increase efficiencies, exceed performance targets, and best of all – increase satisfaction scores and morale from your teams.
Join us for a documentation mastery demo, see how our industry-leading documentation software is helping MSPs save time while increasing innovation and productivity.
Join us for a documentation mastery demo, see how our industry-leading documentation software is helping MSPs save time while increasing innovation and productivity.