“IT Glue is helping us organize our data better. IT Glue claims to be a documentation platform but it is so much more. Their design and methodology make organization of information much easier to find, much simpler to input and puts your team in the mode of WANTING to document rather than run from it. This tool will help our company be more efficient and more helpful to our customers.”
“Before IT Glue, we had documentation spread through SharePoint, LastPass, OneNote, OneDrive and emails. This increased the areas of documentation we need to gather for a client. With IT Glue, it’s a one-stop-shop for client documentation, and it is so easy to use.”
“A critical component to documentation is tracking changes, updates and deletions. Not only does IT Glue provide a more efficient and effective way of consolidating and structuring our documentation, but it also provides comprehensive audit trails with full access to revision histories. I love everything about IT Glue, including its ease-of-use interface, built-in templates, best practices, universal search, and integration with our PSA and our RMM. It has been a game changer. IT Glue has significantly reduced our onboarding times and streamlined our processes.”
IT Glue helps you focus on what matters
Cut time waste by 50% and get more time back today to do what you enjoy.
Service your clients with confidence and speed
Everything you need to know is just a click away. 100% assurance that all knowledge is documented so there’s no single point of failure.
Confidently run and grow a profitable business
Get your operations in order with standardized and repeatable processes so you can step back from the day-to-day.
Everything you need to service your clients accurately and with speed.
IT Framework
Leverage a framework that is utilized by thousands of MSPs, offering you the most trusted and optimal way of onboarding and organizing your clients’ information to effectively service them.
Global and Local Search
Easily search across and within all your assets and clients to find the exact information you are looking for in seconds.
Documentation Consolidation
Consolidate information from PSA, SharePoint, Confluence, OneNote, Google Drive and more, into one, so anyone on your team can find it.
Secure Password Management
Store and access passwords securely and easily, including shared administrative logins with a one-time password generator, role-based permissions and enterprise-grade security
Knowledge Management
Make processes repeatable by creating and storing Knowledge Base and SOPs centrally
Read-Only Documents and Role
Collaborate with business partners, clients and third-party providers with public read-only documentation, or create a read-only IT Glue role.
Process Management
Streamline routine tasks, track progress and ensure accountability with checklists. Easily get started with out-of- the-box checklist templates that are based on TruMethods’ framework.
Advanced Integrations
With 50+ integrations (and counting), automate your documentation with more than just PSA and RMM integrations.
Automated Network Discovery
Automatically discover detailed network information, including network devices, virtual machines, network connections, ports and Azure & Active Directory
M&A and NOC Collaboration
Link multiple IT Glue accounts through GlueConnect to cross-support customers during M&A or NOC engagement.
Enterprise Grade Security
Safeguard your data with MFA, SSO, IP access control, host-proof hosting, version control, audit trail, permissions and roles, all within a SOC 2 Type II compliant solution
Automated Account Backup
Always have up-to-date IT Glue data that is automatically backed up based on your preferred schedule.
Client Collaboration
Securely collaborate with your clients on IT documentation and empower your clients to resolve simple IT issues with a branded client portal.
Accessibility
Securely access IT Glue information without leaving any webpages with Browser Extension. Do the same on the go with the mobile app
Documentation Culture
Instill a culture of documentation excellence by measuring, rewarding and gamifying documentation
Trusted by Over
Connect with the tools you already use
Our most popular plan, Enterprise is packed with unique value-added features to help drive serious MSP growth.
Extend your productivity with recommended add-ons:
MyGlue
Collaborate on IT Glue documentation with your clients, guarantee client’s password security and empower self-service
Network Glue
Scale your business by effortlessly automating the documentation of managed & unmanaged devices, AD users and network diagram.
