Online Support
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In-App Support
All issues may be reported through the green in-app support button found in the lower-right of the application. This is the most effective way to report problems or ask questions – you will even get directed to self-help articles based on your question.
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Email Support
For non-critical support issues, or when issues exist with in-app support, issues may be reported to our support team by email at [email protected].
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Knowledge Base
Our Knowledge Base is growing each week, and includes useful how-to articles, feature requests, and best practices, etc. Many questions submitted through in-app support become knowledge base articles.
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Feature Requests
To make feature requests, please submit them to our Idea Portal. You can also search for feature requests, and vote on ideas submitted by other users. The portal is monitored by our product management team.
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IT Glue Academy
Become an IT Glue Certified Professional. The IT Glue Academy contains courses to help you learn how to get the most out of IT Glue, and implement documentation best practices.
Emergency Support
- System Downtime – We monitor IT Glue very closely, but in the unexpected event of system downtime, please check our status page and follow our twitter feed (@itglue) for regular updates. You can also contact us by phone.
All Other Inquiries
- Visit our Contact Us page to reach us for all non-app related issues.
- Visit our Knowledge Base for more details.
