Your users waste valuable time when they have to wait until business hours to initiate a support call or get a response to an email-generated ticket. This often leads to inefficient service delivery, unhappy customers and lower employee engagement. It is not that difficult to overcome this issue. Want to find out how?
Watch Mark Alayev, CEO of Chatgenie, and Michelle Oo, Product Manager of BMS, to learn about workflow automation and the emerging strategy Conversational Service Delivery—including built-for-ITSM chatbots alongside live support agents—and how MSPs need to adapt them to improve support outcomes, reduce response time and create efficiencies that will differentiate your services.
Key learnings include:
- The key tools you need to run your business more efficiently at a fraction of the current cost
- How to improve support outcomes and reduce response time through workflow automation
- How cutting down on time waste and information silos in your business improves service delivery
Watch now!
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Webinar: When the going gets tough: The good MSP gets smarter!
Part 2 - Developing an Effective Master Services Agreement and SOW for Technology Services During this business improvement session, Erick Simpson explores the importance, purpose and strategy behind a properly designed Master Services Agreement and Statements of Work for each of the services you market, sell and deliver.
Upcoming Webinar: IT Glue Under the Hood (EMEA)
Join us for a documentation mastery demo, see how our industry-leading documentation software is helping MSPs save time while increasing innovation and productivity.
Next Gen Password Management with IT Glue E-Book
2020 was a year of change. The pandemic and the sudden rush to remote work fundamentally altered the way businesses work. So, if you want to grow your MSP in 2021, you need to look beyond the day-to-day operations to understand the bigger context and how the external environment is shaping up, and then set appropriate tactics and strategies to help you achieve your goals.
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