Today, René is an enthusiastic supporter of IT Glue. “We’re not quite at ‘If it’s not in IT Glue, it doesn’t exist’, because once something is in IT Glue you have to keep it up-to-date, but we’re close to that ideal.”
Since NetServe adopted IT Glue, additions to the platform have only enhanced René’s experience. Regarding multi-factor authentication (MFA), he notes, “We even helped funding the development of this functionality.” René also had praise for the new Document Editor and Word Doc Importer features.
“Our biggest value is still that we are aiming to think like the customer, act like the customer, in other words: be the customer.” Likewise, IT Glue is responsive to partner feedback and employs a continuous development cycle. René actually helped fund the development of MFA for IT Glue, knowing how important proper security is for the platform.
IT Glue has since gone further, attaining SOC 2 compliance, a move René applauds. The partnership between NetServe and IT Glue has been great for both sides, not the least because of a mutual commitment to excellence and constant improvement.